Fund Transfers
To review previously established transfers, select the desired
account from the "Account" drop-down list within the Scheduled Transfers box on your Pnline Banking homa page.Any established transfers will be conveniently listed for your review by
“To Account”, indicating the account number, which is receiving the transfer.
- A One-Time Express Transfer is a single and immediate transfer of funds from one
account to another; both the debit and credit will occur on the same business day.
- A Scheduled (Recurring) Transfer is a repeated transfer of funds over a designated
period of time. For example, you can schedule a recurring transfer on a weekly,
bi-weekly, monthly, bi-monthly, quarterly, semi-annually, annually, or on-demand
basis. The debit occurs on the day the transfer is scheduled for and the credit
occurs on the following business day.
A transfer will only occur on a business day; therefore, if
you schedule a transfer for a weekend it will occur on the following Monday. In
the event of a banking holiday, the transfer will occur on the following business
day.
Please note: Transfers made before 3:00 PM will be posted
on the same business day. Transfers made after 3:00 PM will be posted on the following
business day.
To establish a single transfer from any Online Banking page,
click Express Transfer button in the header menu. Click
the accounts you wish to transfer funds to and from, from the provided list
of accounts. Next, enter the Amount and then click the Next button. The "Preview
Transfer" page will display. Confirm the transfer accounts and amount and
then click the Transfer button to complete the transfer. The "Transfer Confirmation"
page will display, you may print this screen for your records.
To establish a scheduled (recurring) transfer from the "Account
Inquiry" page, select New Scheduled Transfer from the Transfer Funds drop-down
menu. Select the account you want to transfer funds
to and the Frequency from the available drop-down list boxes. Type
the Amount that you wish to transfer and select the Date on which the transfer
will occur. Type a description of the transfer in the Description (optional) box. Click the
Submit button to complete the scheduled transfer request.
The "Transfer Confirmation" page will display, you may print
this screen for your records.
Please note: when making a LEADER BANK loan payment
(transfer), any interest that is currently due is applied first, and the remaining
balance is applied to principal. Therefore, if no interest is due at the time the
payment is made, it will all be applied to principal.
To make a transfer to an established scheduled transfer, from
the "Account Inquiry" page, select Transfer List from the Transfer
drop-down menu. The Transfer window will appear.
To make a single transfer:
- Place a checkmark in the box next to the desired transfer. Enter the Date
on which the transfer will occur and the Amount you wish to transfer in the
fields provided. Click the Next button, a "Transfer Preview" page will display.
Click the Submit button to complete the scheduled transfer request. The "Transfer
Confirmation" page will display, you may print this screen for your records.
- Or click the desired Transfer To Account from the "Transfer To" column. Enter
the Amount that you wish to transfer and the Date on which the transfer will
occur. Type a description of the transfer in the Description (optional) box
and click the Submit button to complete the scheduled transfer request. The "Transfer
Confirmation" page will display, you may print this screen for your records.
To make multiple transfers at one time:
- Place checkmarks in the boxes next to the desired transfers. Enter the Date
on which the transfer will occur and the Amount you wish to transfer in the
fields provided (do this for each of the transfers). Click the Next button,
a "Transfer Preview" page will display. Click the Submit button to complete
the scheduled transfer requests. The "Transfer Confirmation" page will display,
you may print this screen for your records.
You can change a scheduled (recurring) transfer so long as
you submit a Scheduled Transfer Change request no later than 3:00 p.m. on the day
that the funds are scheduled to transfer.
From the "Transfer List" page, click the transfer you
want to change from the “Transfer To” column of the Transfer list provided.
The Change Scheduled Transfer window will appear. The following
transfer options can be changed:
- Frequency
- Date
- Number of Remaining Transfers
- Amount
- Description
You can skip a scheduled (recurring) transfer so long as you
submit a Scheduled Transfer Skip request no later than 3:00 p.m. on the day that
the funds are scheduled to transfer.
From the "Transfer List" page, click the transfer you want
to skip from the “Transfer To” column of the Transfer list provided. The Change
Scheduled Transfer window will appear. You can skip established transfers by changing
the payment date to reflect the new desired date. Click the Submit button to complete
your request.
From the "Transfer List" page, locate the desired transfer
and click the Delete button next to that transfer. A "Delete Scheduled Transfer
Confirmation" page will display, click the Submit button to delete the transfer.
You can transfer money back and forth between your Leader Bank account and your account at another financial institution. Both accounts must be in your name for this feature to work. To use this feature, click on “Bill Payment” in the top navigation bar once logged into online banking. Then click “Transfer Money” in the top navigation bar. Click “Add an Account” under the “Transfer Money With Other Financial Institutions” section and complete the directions.
Error Message Troubleshooting
While logged into Online Banking, a timeout has occurred due
to an extended period of inactivity. You simply need to log in to Online Banking
again.
While attempting to log in to Online Banking, you entered your
Access ID or Password incorrectly three consecutive times. Another reason you may
receive this message is by using the computer's "Save Password" feature. For security
reasons, we recommend you do not use this feature. You will need to call our Customer
Information Center at (781) 646-3900 or (877) 691-7900 to verify your Access ID
or have your Password reset.
You may be using a browser that does not support 128-bit encryption.
First, you will need to identify which version and encryption strength your browser
is currently running. If you do not meet these requirements, you will need to upgrade
your browser.
While attempting to log in to Online Banking, you entered your
Access ID or Password incorrectly. Please verify that you are using the correct
Access ID and Password and re-enter the information.
You browser may be set to "Work Offline", or you may have lost
your connection with the Internet. To check your online status, click File (located
on the menu bar). A drop-down menu will appear, make sure Work Offline is not checked,
if it is simply select it (this removes the checkmark). Or check your connection
to the Internet, and if you have been disconnected, log back on to the Internet.
You may have a slow Internet connection, or Online Banking
may be down. Try one more time to connect to Online Banking and if you are unsuccessful
the second time, please call our Customer Information Center at (781) 646-3900 or
(877) 691-7900.
You may be attempting to connect to Online Banking using your
Favorites or Bookmarks. If so, the server that Online Banking resides on was changed
on March 10, 2003, and as a result the URL (Uniform Resource Locator or Web address)
has changed.
You will need to delete Online Banking from your Favorites
or Bookmarks and replace it with the new URL for Online Banking. To get the new
URL for Online Banking, you will have to locate Online Banking from our Web site.
From any page, click the Go button from the LEADER BANK Online menu, located in
the upper right corner of the page (Online Banking is set to the default).
Once at the Online Banking log in page, add that page to your
Favorites or Bookmarks.
You may be using a browser that does not support 128-bit encryption.
First, you will need to identify which version and encryption strength your browser
is currently running. If you do not meet these requirements, you will need to upgrade
your browser.
You may be using a browser that does not support 128-bit encryption.
First, you will need to identify which version and encryption strength your browser
is currently running. If you do not meet these requirements, you will need to upgrade
your browser.
Additional Help and Support
Yes, should you require additional assistance, Online Help
is your best solution. It’s convenient, simple to understand, and structured in
a format that enables you to find the information you need quickly. Help is available
upon a successful log in to Online Banking by clicking the Help button at the top
of your Online Banking page. Help is divided into three parts, Contents, Index and
Search.
Contents offers four chapters covering general Online Banking
topics:
- Contents
- Transactions
- Transfers
- Account Detail
Index allows you to search for help on almost any Online Banking
subject by typing a word or selection of words into a text dialog box or clicking
your preferred subject from the list provided.
Search allows you to search for help on almost any Online Banking
subject by typing a word or selection of words into a text dialog box and then clicking
a subject that closely matches your search.
You may e-mail us at onlinebanking@leaderbank.com or,
if you prefer, call our Customer Information Center at (781) 646-3900 or
(877) 691-7900.
You may call our Customer Information Center at (781) 646-3900
or (877) 691-7900 and request to speak with a Technical
Support Specialist during the following hours:
- Monday through Friday 8:30 a.m. - 5:00 p.m.
- Saturday 9:00 a.m. - 1:00 p.m.
No, technical support is provided free of charge to all Online
Banking customers.