Online Banking – Frequently Asked Questions
Fund Transfers
To review previously established transfers, select the desired account from the "Account" drop-down list within the Scheduled Transfers box on your Pnline Banking homa page.Any established transfers will be conveniently listed for your review by “To Account”, indicating the account number, which is receiving the transfer.
  • A One-Time Express Transfer is a single and immediate transfer of funds from one account to another; both the debit and credit will occur on the same business day.
  • A Scheduled (Recurring) Transfer is a repeated transfer of funds over a designated period of time. For example, you can schedule a recurring transfer on a weekly, bi-weekly, monthly, bi-monthly, quarterly, semi-annually, annually, or on-demand basis. The debit occurs on the day the transfer is scheduled for and the credit occurs on the following business day.
A transfer will only occur on a business day; therefore, if you schedule a transfer for a weekend it will occur on the following Monday. In the event of a banking holiday, the transfer will occur on the following business day.
Please note: Transfers made before 3:00 PM will be posted on the same business day. Transfers made after 3:00 PM will be posted on the following business day.
To establish a single transfer from any Online Banking page, click Express Transfer button in the header menu. Click the accounts you wish to transfer funds to and from, from the provided list of accounts. Next, enter the Amount and then click the Next button. The "Preview Transfer" page will display. Confirm the transfer accounts and amount and then click the Transfer button to complete the transfer. The "Transfer Confirmation" page will display, you may print this screen for your records.
To establish a scheduled (recurring) transfer from the "Account Inquiry" page, select New Scheduled Transfer from the Transfer Funds drop-down menu. Select the account you want to transfer funds to and the Frequency from the available drop-down list boxes. Type the Amount that you wish to transfer and select the Date on which the transfer will occur. Type a description of the transfer in the Description (optional) box. Click the Submit button to complete the scheduled transfer request.
The "Transfer Confirmation" page will display, you may print this screen for your records.
Please note: when making a LEADER BANK loan payment (transfer), any interest that is currently due is applied first, and the remaining balance is applied to principal. Therefore, if no interest is due at the time the payment is made, it will all be applied to principal.
To make a transfer to an established scheduled transfer, from the "Account Inquiry" page, select Transfer List from the Transfer drop-down menu. The Transfer window will appear.
To make a single transfer:
  • Place a checkmark in the box next to the desired transfer. Enter the Date on which the transfer will occur and the Amount you wish to transfer in the fields provided. Click the Next button, a "Transfer Preview" page will display. Click the Submit button to complete the scheduled transfer request. The "Transfer Confirmation" page will display, you may print this screen for your records.
  • Or click the desired Transfer To Account from the "Transfer To" column. Enter the Amount that you wish to transfer and the Date on which the transfer will occur. Type a description of the transfer in the Description (optional) box and click the Submit button to complete the scheduled transfer request. The "Transfer Confirmation" page will display, you may print this screen for your records.
To make multiple transfers at one time:
  • Place checkmarks in the boxes next to the desired transfers. Enter the Date on which the transfer will occur and the Amount you wish to transfer in the fields provided (do this for each of the transfers). Click the Next button, a "Transfer Preview" page will display. Click the Submit button to complete the scheduled transfer requests. The "Transfer Confirmation" page will display, you may print this screen for your records.
You can change a scheduled (recurring) transfer so long as you submit a Scheduled Transfer Change request no later than 3:00 p.m. on the day that the funds are scheduled to transfer.
From the "Transfer List" page, click the transfer you want to change from the “Transfer To” column of the Transfer list provided.
The Change Scheduled Transfer window will appear. The following transfer options can be changed:
  • Frequency
  • Date
  • Number of Remaining Transfers
  • Amount
  • Description
You can skip a scheduled (recurring) transfer so long as you submit a Scheduled Transfer Skip request no later than 3:00 p.m. on the day that the funds are scheduled to transfer.
From the "Transfer List" page, click the transfer you want to skip from the “Transfer To” column of the Transfer list provided. The Change Scheduled Transfer window will appear. You can skip established transfers by changing the payment date to reflect the new desired date. Click the Submit button to complete your request.
From the "Transfer List" page, locate the desired transfer and click the Delete button next to that transfer. A "Delete Scheduled Transfer Confirmation" page will display, click the Submit button to delete the transfer.
You can transfer money back and forth between your Leader Bank account and your account at another financial institution. Both accounts must be in your name for this feature to work. To use this feature, click on “Bill Payment” in the top navigation bar once logged into online banking. Then click “Transfer Money” in the top navigation bar. Click “Add an Account” under the “Transfer Money With Other Financial Institutions” section and complete the directions.
Popmoney
Popmoney is an innovative personal payment service offered by leading financial institutions that eliminates the hassles of checks and cash. Now, sending and receiving money is as easy as emailing and texting. And you don't need a new account to send or receive money. Just use your current bank/financial institution account.

 

Sending Money: To send money, log in to your online banking account and look for Popmoney. Send money to anyone using their email address or account information. You will be notified when the transaction is completed.

Receiving Money: When someone sends money to you, you will receive an email or text message. If your financial institution offers Popmoney, you can log in to your account and direct the funds there. If your financial institution does not offer Popmoney, you can provide your account information at Popmoney.com, and your money will be sent to that account. If you do not provide your account information, the payment will be automatically returned to the sender's account. Money sent directly to an account will be automatically deposited. No action is required by the recipient.

Popmoney is easy and convenient for you and the people you send money to. They can simply receive the money into their bank account online. The following are just a few of the convenient ways that you can use Popmoney:

  • - Send money to your child at college
  • - Send a gift to family and friends
  • - Reimburse friends for that fun outing
  • - Pay your babysitter or your lawn care service
  • - Pay rent to your landlord or roommates
No, your account information will not be shared with the recipient. The recipient will only see your first name, last name, and the message you wrote for the payment. When you send a payment to an email address, the recipient will also see your email address. Similarly, you will not be able to see the recipient's account information.
Verification of your email address and phone number may be required for security reasons. Entering the correct verification codes ensures that you have access to your email and phone. You may also be asked to verify your mobile phone in the future to send and receive payments.

You can send money to someone using their email address, mobile number or account information:

 

Email address: Your contact will receive an email with instructions on how to direct the payment into his or her account.

 

Mobile number: A text message will be sent to the recipient on your behalf with instructions on how to direct the payment into his or her account. You may want to tell your contact that standard message and data rates may apply.

 

Account information (routing and account number): The money will be deposited directly into your contact's account. You will also have the option to send an email to your contact.

This depends on the delivery option selected by the sender. If the sender has selected 3-Day or Standard delivery then the recipient will receive the funds 3 business days after accepting the payment. If the sender has selected Next Day or Express delivery then the recipient will receive the funds 1 business days after accepting the payment.

If the sender does not have an option to select a delivery speed, funds will normally be available to the recipient on the next business day if you are sending money to someone who has used Popmoney and has selected the Automatic Deposit option. Funds will also be available on the next business day if you have provided your contact's account information.

In some cases, like when you have exceeded payment limits, the funds will be available in three business days.
If you make a payment before 7:00 p.m. Pacific time on a business day, the funds will be debited from your account on the same day.

If you make a payment after 7:00 p.m. Pacific time or on a non-business day, the funds will be debited from your account on the next business day.
For your protection, limits have been created on how much money and how many payments can be sent during various time periods. You can click the help icon next to the Amounts field to view your available limits.
For your protection, your contacts' accounts or email addresses in Popmoney may be placed on hold or suspended for various reasons. If this occurs, then you may not send money to these accounts. For example, if you fail verification when attempting to send money to them, this would result in a hold.
A personal message helps to give your contact confidence that they are receiving a payment from someone they know. It is also your opportunity to communicate the purpose of the payment.
A fee may be charged for each Popmoney transaction. Fees for the transaction are displayed below the amount field.
Yes, you may cancel a payment anytime before or on the send date. Your contact will be notified if you cancel a payment after a payment notification has been sent.
There are two ways to add a contact:

Click on the Contacts tab and click on the Add Contact button. Enter the required fields and click Save.

Click on the Add New Contact link in the drop-down list that appears when you click on the To field. Enter the required fields on the popup window and click Save.
No, currently you can only use Popmoney to send money within the United States. If you send a payment to your contact's email or mobile, your contact will be required to provide a US bank account to receive the funds. Otherwise, the payment cannot be processed and the funds will be returned to your account.
Yes, Popmoney allows you to schedule one time or recurring future payments. See sections "Scheduled Payments" below.
Popmoney is free!
Error Message Troubleshooting
While logged into Online Banking, a timeout has occurred due to an extended period of inactivity. You simply need to log in to Online Banking again.
While attempting to log in to Online Banking, you entered your Access ID or Password incorrectly three consecutive times. Another reason you may receive this message is by using the computer's "Save Password" feature. For security reasons, we recommend you do not use this feature. You will need to call our Customer Information Center at (781) 646-3900 or (877) 691-7900 to verify your Access ID or have your Password reset.
You may be using a browser that does not support 128-bit encryption. First, you will need to identify which version and encryption strength your browser is currently running. If you do not meet these requirements, you will need to upgrade your browser.
While attempting to log in to Online Banking, you entered your Access ID or Password incorrectly. Please verify that you are using the correct Access ID and Password and re-enter the information.
You browser may be set to "Work Offline", or you may have lost your connection with the Internet. To check your online status, click File (located on the menu bar). A drop-down menu will appear, make sure Work Offline is not checked, if it is simply select it (this removes the checkmark). Or check your connection to the Internet, and if you have been disconnected, log back on to the Internet.
You may have a slow Internet connection, or Online Banking may be down. Try one more time to connect to Online Banking and if you are unsuccessful the second time, please call our Customer Information Center at (781) 646-3900 or (877) 691-7900.
You may be attempting to connect to Online Banking using your Favorites or Bookmarks. If so, the server that Online Banking resides on was changed on March 10, 2003, and as a result the URL (Uniform Resource Locator or Web address) has changed.
You will need to delete Online Banking from your Favorites or Bookmarks and replace it with the new URL for Online Banking. To get the new URL for Online Banking, you will have to locate Online Banking from our Web site. From any page, click the Go button from the LEADER BANK Online menu, located in the upper right corner of the page (Online Banking is set to the default).
Once at the Online Banking log in page, add that page to your Favorites or Bookmarks.
You may be using a browser that does not support 128-bit encryption. First, you will need to identify which version and encryption strength your browser is currently running. If you do not meet these requirements, you will need to upgrade your browser.
You may be using a browser that does not support 128-bit encryption. First, you will need to identify which version and encryption strength your browser is currently running. If you do not meet these requirements, you will need to upgrade your browser.
Additional Help and Support
Yes, should you require additional assistance, Online Help is your best solution. It’s convenient, simple to understand, and structured in a format that enables you to find the information you need quickly. Help is available upon a successful log in to Online Banking by clicking the Help button at the top of your Online Banking page. Help is divided into three parts, Contents, Index and Search.
Contents offers four chapters covering general Online Banking topics:
  • Contents
  • Transactions
  • Transfers
  • Account Detail
Index allows you to search for help on almost any Online Banking subject by typing a word or selection of words into a text dialog box or clicking your preferred subject from the list provided.
Search allows you to search for help on almost any Online Banking subject by typing a word or selection of words into a text dialog box and then clicking a subject that closely matches your search.
You may e-mail us at onlinebanking@leaderbank.com or, if you prefer, call our Customer Information Center at (781) 646-3900 or (877) 691-7900.
You may call our Customer Information Center at (781) 646-3900 or (877) 691-7900 and request to speak with a Technical
Support Specialist during the following hours:
  • Monday through Friday 8:30 a.m. - 5:00 p.m.
  • Saturday 9:00 a.m. - 1:00 p.m.
No, technical support is provided free of charge to all Online Banking customers.
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