Mobile Banking – Frequently Asked Questions
General Information
Mobile Banking allows you to view account information, pay bills, transfer funds, locate ATMs or branches and receive alerts from your mobile device. Leader Bank’s Mobile Banking offers three ways to access your account information: Text Banking, Mobile Web or downloadable Mobile Applications.
You must be enrolled for Leader Bank’s Retail Online Banking in order to be eligible for Mobile Banking. NOTE: eBusiness Banking users cannot currently enroll for Mobile Banking.

There are two ways to enroll in Mobile Banking:

OPTION 1: For iPhone, Android, and Blackberry phones:
1. If you have an existing Retail Online Banking Access ID and Password combination, then download the free 'Leader Bank Mobile Banking’ App from the relevant App Store.

2. Sign in using your Leader Bank Access ID and Password combination.

OPTION 2: Enroll in Mobile Banking through your Retail Online Banking account by following the steps below:

Step 1: Log in using your Retail Online Banking account Access ID and Password combination:
Step 2: Immediately after logging in, you should see a popup that prompts you to enroll in “Mobile Money”.  Please click on “Enroll Now” to start the enrollment procedure.
Step 3: If the popup referenced above does not appear, click on “Options” hyperlink on the top of the webpage:
Step 4: Once the “Options” page loads, scroll down the page to find “Mobile Banking Profile” field as shown below. Click on the “Enroll Now” button.
Step 5: After reading through the “Terms and Conditions for Mobile Banking” disclosure, check the box and click “Continue”.
Step 6: Select the services you would like to enroll for. To receive more information about each option, click on the "Not Sure?" hyperlink as seen below. After making your choice(s), click on "Continue".
Step 7: Select the eligible accounts you would like to configure. Once you are done click on “Continue”. NOTE: On this screen, nicknames can be assigned to each of the eligible accounts to better assist you in the tracking of account activity.
Step 8: Enter the ten digit number of the mobile phone that you would like to use to access Mobile Banking and then click on “Continue”. 
Step 9: At this point, an Activation Code will be sent to the number of the mobile device that you entered in Step 7 (see above). Enter the Activation Code and click “Activate”.
Step 10: If you enter the correct code, you should receive the following message. After reviewing all of the instructions, click “Go to Mobile Banking Main Menu”.  

Your enrollment in Leader Bank’s Leader Bank’s Mobile Banking is now complete! You can now expect to see/receive the following information on your mobile device (depending on the services selected):

Text Message Banking

  • Expect to receive a text message with your mobile banking short code and texting commands
  • Text 'BAL' for your balances
  • Text 'HIST' + your account's texting nickname for a list of transactions (ex. HIST C1)

Mobile Browser Banking

  • Expect to receive a text message with a link to the mobile banking site
  • Click and bookmark the mobile banking site's unique link

Downloadable Application – iPhones, Androids, and Blackberry

  • Expect to receive a text message with a link to download the application.
  • Click the link and follow the instructions on your phone's screen.
No. Leader Bank’s Mobile Banking is a complimentary service that we provide to our customers. However, message and data rates established by your mobile carrier may apply.
You will be able to get balances, transfer funds and pay bills (Mobile Web and Mobile Apps only) on any account for which you have transactional authority.

If you have multiple Retail Online Account Access ID and Password combinations with Leader Bank, please be advised that you will only be able to enroll ONE Access ID combination at a time. If you would like to change the Access ID that is currently enrolled, please remove current Access ID from Mobile Banking and re-enroll using the new Access ID combination.

If you would like to add/remove/change the accounts that are displayed in Mobile Banking after successfully enrolling, please follow the steps below:

Step 1: After logging into your Retail Banking Online Account, click on “Options”.
Step 2: Once the “Options” page loads, scroll down the page to find “Mobile Banking Profile”as shown below; click on the “Manage Device(s)”button. 
Step 3: Click the “My Accounts” tab in the Main Menu, which will list all of your eligible accounts. To add or remove an account to/from Mobile Banking, check/uncheck the box corresponding to the account. Once done, click “Update Accounts”. 

Yes. To change your account nicknames in Mobile Banking, please follow the instructions below:

Step 1: After logging into your Retail Banking Online Account, click on “Options”.
Step 2: Once the “Options” page loads, scroll down the page to find “Mobile Banking Profile”as shown below; click on the “Manage Device(s)”button.    
Step 3: Click the “My Accounts” tab in the Main Menu. After changing the nicknames of your eligible accounts in the “Mobile Banking Nicknames” section, click “Update Accounts”.  
You can call the deposit operations group at 1-877-691-7900 for expert assistance and technical guidance in setting up Mobile Banking.
Mobile Handsets and Carriers
  • Text Banking requires a device that is capable of sending and receiving text messages.
  • Mobile Web requires a device that supports mobile web browsing.
  • Mobile App requires an iPhone or Android.
  • Android (R) (Version 2.0):
    • Operating system versions below v2.1 are not supported.
    • User installed operating system versions ('Custom ROMs') are not supported. Only operating systems installed by the manufacturer/carrier by default are supported.
  • Apple (R) (Version iOS 3.0):
    • Operating system versions v3 and above are supported.
  • Blackberry (R) (Version OS 4.2):
    • Operating system versions below 4.2 are not supported.
    • Where the phone is a Touch screen, operating system versions below 4.7 are not supported.
  • Screen size and form factor
    • Phones with screen sizes larger than 4.5" or resolution higher than 480 x 800 WVGA are not supported. Therefore, tablet form factors for all platforms (iOS, Android, Blackberry) are not supported.
Mobile Banking is supported by all major mobile providers in the United States.

If you change your mobile phone number, and would like to continue to utilize the Text Message Banking service, you must re-enroll your new phone number. Please follow the following instructions to change or add mobile devices / phone number for Mobile Banking.

Step 1: After logging into your Retail Banking Online Account, click on “Options”.
Step 2: Once the “Options” page loads, scroll down the page to find “Mobile Banking Profile” as shown below; click on the “Manage Device(s)” button.    
Step 3: Under the “My Phones” tab, select the phone number that you would like to change and choose the appropriate option. Afterwards, click on “Go”.  
Irrespective if your mobile phone number changes or not, if you change mobile providers you must re-enroll your phone to conduct Text Banking activities or to receive text alerts.

If you receive a new mobile device but are keeping the same phone number and mobile carrier, the following steps will apply:

  • Text Banking – By keeping the same phone number and the same carrier, you do not need to re-enroll for Text Banking or text alerts. However, we do suggest that you delete any text messages from your old device.
  • Mobile Web – Since Mobile Web does not involve registering your mobile device or downloading an app, no action is needed. You will be able to access your accounts through your unique link with your Online Banking Access ID and Password combination. However, we do suggest that you delete any browser history from your old device.
  • Mobile App – Delete the Mobile Banking App from your old device and download the Leader Bank Mobile Banking application on your new device.
Mobile App
No. Leader Bank does not charge for downloading and using the Mobile App. It is a free service provided to all our Retail Online Banking customers. Message and data rates may apply.
Search for "Leader Bank Mobile Banking" in the Apple App Store or Android Play Store (screenshots are provided below).  Install the app on your Smartphone and login using your Retail Online Banking Access ID and Password combination.
Apple App Store  
Android Play Store  
Yes, you can use the Mobile App to transfer funds between Leader Bank accounts for which you have transactional authority. You can also make payments to payees/billers that have been previously set up through the Retail Online Banking Bill Pay service.
Safety and Security
Yes. Leader Bank’s Mobile Banking is protected with state-of-the-art security technology. No Identifiable personal information, such as your account number, will be stored on your device.
Even though account information is not stored on your device, there are a few steps you can take to suspend Mobile Banking access. If you are not able to access your Online Banking Account, you can contact Online Banking Technical Support at 1-877-691-7900. To delete the phone number from your Mobile Banking Account, please follow the instructions below:
Step 1: After logging into your Retail Banking Online Account, click on “Options”.
Step 2: Once the “Options” page loads, scroll down the page to find “Mobile Banking Profile” as shown below; click on the “Manage Device(s)” button.    
Step 3: Under the “My Phones” tab, select the “Stop using this phone for Mobile Banking” option and click “Go”.  
With Text Banking your phone will only store the information provided via text message which includes your account nicknames, account balances and your transaction history. As an extra measure of caution, you can delete the text messages when they are no longer needed. No information is stored on your phone while using the Mobile App.
No. An SSL encryption protects your information as it travels from your mobile device to Leader Bank. The 128-bit SSL encryption technology is the same encryption that safeguards Internet traffic for secure Web applications.
Although your information is not stored on your mobile device, we recommend you delete any text messages as well as the Mobile Banking application before recycling or disposing.
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