Online Banking – Frequently Asked Questions
Choose a topic that best suits your question:
  1. What is Bill Payment?
  2. What type of bills can I pay?
  3. How much does Bill Payment cost?
  4. How secure is the Bill Payment process?
  5. How do I sign up for Bill Payment?
  6. If I want to pay bills from a different computer, do I have to sign up for Bill Pay again?
  7. Will I be logged out of the Bill Payment system for inactivity?
  8. How soon can I start making payments?
  9. Is there anyone I cannot pay through Bill Payment?
  10. Should the processing date I give be the date the payment is actually due?
  11. How far in advance can I schedule a payment?
  12. How soon are the funds actually taken out of my account?
  13. What happens if I don't have enough money in my account to cover a bill payment?
  14. What is the difference between a variable/single bill payment and a recurring payment?
  15. How are my payments delivered and how can I ensure that my payee receives my payment by the due date?
  16. Why does it take five business days and sometimes more for payments?
  17. How close to the original payment date can I change or cancel a bill payment?
  18. What should I do if a payee has not posted my payment?
  19. How do I add more payees?
  20. How can I be sure no one else can access my bill paying service?
  21. How can I get a copy of a cancelled check?
  22. How are research requests about a bill payment handled?
  23. What if I need additional help?
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