Leader Bank Wins Stevie® Award for Client Services Department of the Year
Leader Bank’s Client Services team has been named a Silver Stevie® Award winner in the Financial Services Client Services Department of the Year category for organizations with 100 or more team members in the 20th Annual Stevie® Awards for Sales & Customer Service.
The Stevie® Awards for Sales & Customer Service are among the world’s top honors for client service, contact center, business development, and sales professionals. This year’s competition received more than 2,100 nominations from organizations of all sizes and industries in 41 countries and territories.
Leader Bank’s Client Experience team was recognized for its commitment to delivering fast, personalized, and high‑quality support across all banking channels. The department has played a critical role in driving the Bank’s industry‑leading client satisfaction and retention rates while supporting continued growth across retail, residential lending, and business banking.
“We are incredibly proud to receive a Silver Stevie® Award, and even more proud of our team for the passion and dedication they show our clients every day,” said Jay Tuli, President of Leader Bank. “Client service is at the heart of everything we do. This recognition reflects our longstanding commitment to listening to our clients, anticipating their needs, and delivering thoughtful, responsive solutions that truly set Leader Bank apart as an industry leader.”
Stevie® Award judges commended Leader Bank’s Client Services team as a strong, client-focused operation with impressive accessibility, fast response times, and consistently high satisfaction. They also praised the Bank’s efforts investing in human-centered service for delivering a level of accessibility that many regional and national competitors cannot match.
“Our team works tirelessly to ensure every client feels valued, supported, and confident in their financial journey,” said Mary Lavigne, First Vice President of Client Experience at Leader Bank. “Winning a Stevie® Award is a tremendous honor and a testament to the empathy, expertise, and teamwork our department brings to each interaction. I could not be more grateful for this outstanding group of professionals.”
More than 200 professionals worldwide participated in the judging process for the 2026 awards to determine the Gold, Silver, and Bronze Stevie® Award winners.
ABOUT LEADER BANK, N.A.
Founded in 2002, Leader Bank, N.A. is a Massachusetts-based entrepreneurial financial institution that approaches banking differently. The core tenets of Leader Bank include world-class client service, exemplary products, and innovation to meet the needs of its clients. At its founding, Leader Bank had $6.5 million in assets – in the two decades since, the Bank has grown to the 13th largest bank in the Commonwealth with $5 billion in assets. Leader Bank’s team members have been at the forefront of supporting the Bank’s rapid growth and client-oriented solutions over the last two decades as the Bank has expanded its commercial and retail products and solutions. Leader Bank is a committed corporate citizen and prides itself on partnering with and supporting philanthropic organizations. More information on Leader Bank can be found at www.LeaderBank.com.
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